Frequently Asked Questions (FAQS)

PRODUCT RELATED

What type of medicines does QuikPills deliver?

We deliver all types of medicines including Allopathic, Ayurvedic and Homeopathic medicines. 

How can I tell that the online medications I ordered are legitimate?

All of our medications come with the original instructions and packaging that contains the lot number and expiry that can be cross checked with the manufacturer. Our generics also come in original packaging; however most of the generics from India come only as blister packs with the manufacturer information printed directly on the reverse of the blister. We ensure that our partners procure the medicines directly from certified pharmacists and regulated manufacturers. Some of our partners are reputed manufacturers themselves. Rest assured, we ensure that you get only quality and authentic medicines that are well within the expiry date. You will never have to worry about the origin of the medications you order through QuikPills.

Can I decide to have only brand-name products?

Yes. It’s your choice. However you can maximize your savings by ordering generic products. We recommend that you buy medicines that are written on your prescription.

Can I just buy another medicine listed as substitute?

Yes, you can buy other substitutes if your prescription lists the salt names instead of a brand name. You can always encourage your doctor to write salt names on your prescription instead of a specific brand name.

What is a generic substitute?

Substitutes depend on the composition and strength of constituent salts. Substitute are medicines made by other manufacturers using the same salt composition as your prescribed medicine .These medicines are often more affordable. Please note that substitutes change with the salt strength, even for same medicine name.

What if I can’t find the product I am searching for on your site?

There are several reasons why the medicine you are searching for may not appear in the QuikPills listings – common reasons are: the product name in our listing may be different to the name you're using or the spelling of the product name may be different. If you can't find what you need then please contact us by phone or email. We will confirm if our suppliers have the medication you need and provide the price. You can mail us on Care@quikpills.com or call us at our Customer Care number 9266 400 200. Make sure that you mention 'Order' in the subject line for faster reverts.

The medication that I ordered online looks different than what I am used to, why is this?

This can and will happen when you order medication online from different countries, especially when you are ordering generics which can be manufactured by several different manufacturers. Because a generic medication can be manufactured by any company, each company will use the exact same active ingredients but the process of creating them may differ and thus the shape, colour and size of the tablets or capsules may differ slightly to distinguish them from their competitors. This in no way affects the efficacy of the medications. All the medications listed / supplied by us are chosen after a rigorous auditing process.

Why do the prices of medicine vary?

Medicine prices vary by geographical location and often change on a day to day basis due to regulations and distributors. The prices listed on our site act as guidance and help you understand if you are paying the right price for your medicines.

Where does QuikPills obtain the information from?

We have many qualified pharmacists onboard who scan thousands of products to provide you the relevant and useful information about your medicines. We periodically review and update the information you use. Please read our Terms & Conditions to understand your responsibilities and liabilities.


ORDER RELATED

How can I find out if QuikPills delivers to my location?

 Just enter the pin code of your location while placing the order to check if the shipping is available for your location. 

 How do I place an order on QuikPills?

 Placing the order on QuikPills is very easy.

        For Prescription Medicine

1.    Create user ID and login.

2.    Upload the prescription.

3.    Place Order.

Our pharmacist will call you to confirm the order. Make sure that the prescription uploaded is valid and readable.

 

     For other health care products

1.    Create user ID and login.

2.    Choose the product that you want to buy.

3.    Add to cart

4.    Check out

 Can I also order through E-mails?

1) Make a list of all the medicines you'd like to order.

2) E-mail the list to us at Care@quikpills.com. Please ensure that you provide your full mailing address including the pin code. Make sure that you mention “Order” in the subject line.

3) We'll get back to you via mail on medicines we service to the given address. Once we confirm the same, the order will be processed.

4) If you have ordered prescription medicines, you need to scan the prescription and send it along with the e-mail. You can also upload a legible photograph through your smart phone if you are unable to scan it. Our service partners will not process your order without a prescription.

5) Our partners will then fulfil the order at the earliest.

Why does QuikPills ask for prescriptions?

Government of India has mandated compulsory prescription for certain medicines (Schedule H). While some pharmacies might entertain your orders without prescription, we do not. This ensures you receive the correct medication. Moreover, we do not process requests for Schedule X or any other habit forming drugs.

Why can’t I confirm order as soon as I upload the prescription?

Pharmacists verify the prescription and digitise the same before you can confirm the order.

How do I know my order has been confirmed?

Once your order has been logged, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered.

You will also be notified when the item(s) are shipped to you.

Where can I check my order status?

Visit the Order History page in your My Account. You can also call our customer service number to check the status of your order.

 Is my purchase through your company kept confidential?

Everything you submit to our company is done through SSL, which means that all your information is encrypted and confidential. We maintain our SSL to ensure that your privacy is guaranteed! Once your order is placed, your private information is encrypted in our database and accessible only to key staff and the pharmacy responsible for fulfilling your order. At no time is your information accessible by any party not involved in the fulfilment of your order. We do not sell, rent, or give away for free any information you provide us. Your order will always arrive discretely packaged to the name and address provided.

 Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date.

I used QuikPills Wallet for an order. But later, I cancelled/returned the order. How will my QuikPills Wallet be refunded?

 Do not worry, your QuikPills Wallet will be refunded within a few hours.

 How do I check my QuikPills Wallet balance?

 Visit Your Transaction page in you’re My Account.

Does QuikPills Wallet have an expiry date?

 No, QuikPills Wallet does not have any expiry date.


PAYMENT RELATED

Will you accept my insurance?

Unfortunately no. QuikPills cannot accept insurance. We will provide you with a medication receipt. Please contact your insurance agent for more details.

How do I pay for a QuikPills purchase?

You can pay online through your credit/debit card, Net banking, Paytm Wallet or Cash on Delivery (COD).

What is COD (Cash on Delivery)? Are there any additional charges for COD orders?

COD refers to Cash on Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. QuikPills offers you the option of paying for the purchase at your doorstep. Just place your order and make cash payment to our COD partner upon the delivery of your item. There are NO ADDITIONAL CHARGES for COD orders.

 Do I have to pay any shipping and delivery charges?

 Shipping and Delivery charges are free for orders above Rs 500, and if it is less then Rs 500, there will be a shipping charge of Rs 50 for each order.

 Are there any hidden charges when I make a purchase on QuikPills?

 There are zero hidden charges when you make a purchase on QuikPills. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You would be charged Rs 50 delivery charges if your order is less than Rs 500.


DELIVERY, CANCELLATION & RETURN RELATED

Do you deliver on weekends?

Yes, we deliver products 7 days a week.

How long will it take for me to receive my order?

If you place an order before 1 p.m., then it is delivered to you on the same day and if you place an order after 1 p.m., it is delivered to you the next day.

What if I am not available at home on the time of delivery?

 Don’t worry! We call our customers to confirm the order and the preferred time of delivery before dispatching an order.

 Why was my order cancelled by QuikPills?

 We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons: 

• If product is out of stock or is discontinued

• Inaccuracies or errors in pricing information

We will inform you about the cancellation of your order and share details if partial order is cancelled or whole.  We will contact you if any additional information is required to accept your order.

How do I cancel my order?

 This can only be done before the order has been shipped. In order to cancel an order, you can contact us on our Customer Care number 9266 400 200 or write us an email at Care@quikpills.com with the complete order details. Make sure that you mention 'Order Cancellation' in the subject line.

 Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the Order History page in your account to get real time status of your order.

I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?

We usually make more than one attempt to deliver your order. In case you do not receive your order, please contact us through call or e-mail.

If I receive a wrong product, can I get it replaced?

 We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request or get in touch with us. The replacement request should be placed within 7 days from the date of delivery.

If I receive a physically damaged product, can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product, contact us immediately and your order will be promptly resent to you. To avoid any hassle, go through the following steps: 

1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton. 

2. If you are concerned, don't open the product yourself. Call the QuikPills Customer Care for further assistance

What should I do if I find my package opened or tampered with upon delivery?

We at QuikPills strive to make your shopping experience perfect and hence we take utmost care to ensure a safe delivery of your order. However, if your package has been opened or tampered with upon delivery, contact us immediately and we will send you a replacement at once. 

Can I return my medication after it has been delivered?

You can return your medication only if you receive the wrong medication/dosage or if the medication is damaged or has been tampered with. In no other scenario, the medicines can be returned.

How do I place a return request on QuikPills?

You can place a return request from My Account. Go to Order History page and click on 'View order' corresponding to the order id for which you want to place a return request. From here you can place a return request for one or more products in your order along with the reason for the return request.

I paid cash on delivery, how would I get the refund?

The refund will be credited in the form of QuikPills Wallet.

I have requested a replacement, when will I receive it?

You will get the replacement within 7 working days from the date when your replacement request was generated. The replacement request should be placed within 7 days from the date of delivery. In order to place a replacement request contact us through our Customer Care/E-mail, provide us with your order details and we will explain you the whole process. Our customer care number is 9266 400 200 and you can e-mail us at Care@QuikPills.com. Make sure that you mention ‘replacement’ in the subject line for faster reverts.

What if I choose to have my order replaced and the product is sold out?

Replacement can be initiated only if the product is in stock. We will initiate your replacement as soon as the product is in stock. 

Do I have to return the free gift received along with the product while returning the product?

If the product bought on QuikPills comes with a free gift, you will have to return it along with the product you have raised return request for.


MY ACCOUNT, COUPONS RELATED

What is ‘My Account’? How can I edit my personal information?

Under ‘My Account’ section, you can edit your personal information like telephone number, e-mail id, address, etc. You can change your password, check your order history, track your order and view your Wish List under ‘My Account’. And if you are a vendor, you can also add new products and view your products in ‘My Account’.

What should I do if I have trouble with logging in?

If you have trouble logging in, please follow these instructions: 

• Check your login details. Your login username is the e-mail address you used for registration.

• If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the ‘Sign in’ page. 

• If you are still unable to access your account, please contact Customer Care help desk and indicate the problem. We will assign you with a new password, and you can change it once you log in.

Please note that sometimes the problem might be caused due to system maintenance at our end. In such a case, please wait for 30 minutes and try again.

What should I do if I forget my password or my password does not work?

Simply click on ‘Forgot Password’ in the login page and a new password will be generated and sent to your e-mail id. You can then login using this new password. Once you are logged in, you can change your password in ‘My Account’.

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